E-ON HIT BY RECORD FINE.
Friday May 16th, 2014
E-on have been hit with a £12 million penalty by Ofgem for miss-selling. The giant energy suppliers penalty is the biggest pay back to customers for an energy supplier, and was imposed due to sales rules breaches to customers by their staff.These breaches were carried out both on doorstep sales and cold call telephone sales.
Around 333,000 of E-on customers will receive approximately £35 each, and about 465,000 customers that E-on has identified themselves will receive letters asking them to contact if they have too been miss-sold.
The rule breaches took place betwean June 2010 and December 2013, and the investigation found that they hadnít trained staff properly and had sufficient time to rectify this problem well before 2013, but failed to do so.
Ofgem have said that E-on did co-operate fully throughout the investigation, which stared in 2012.
The Chief executive of E-on UK Tony Cocker admitted that the companies previous sales techniques were 'completely unacceptable' but added : 'There was no organised attempt to mislead, and Ofgem has acknowledged this, but that does not excuse the fact we did not have in place enough rules, checks and oversight.'
He is also in the process of overhauling the whole selling procedure and immediately stopped the doorstep and telephone cold calls.
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