Medway

Save your sanity and AVOID this place like the plague. The owners (aka Dickhead and Cruella) have caused my relative to have mental health issues due to their 'regime'.
The letters/calls that are sent from Cruella's Crypt (aka the office) are for the most trivial of matters and incur an extortionate admin fee.
How they sleep at night is beyond me! Many, many of the boats are for sale but hardly any are sold.
Why the owners don't give up is questionable, both are late 60s and work full time. Do the residents a favour and go count your millions somewhere and leave them in peace!

This place is NOTHING like the website, it's awful. People are treated like cash cows, 'fined' extortiante 'admin fee' charges for letters sent out for the smallest thing. There is one tiny washroom. The owners are diabolical people once they have your money, woah betide anybody going against what they want - you're threatened with your home being towed away and it's been done. 60+ boats for sale must say something. Save your money and sanity and stay away

Honestly please do not move to this marina, its absolutely a disgusting and vile place to set your home in. Will say ,, could be a very lovely environment but unfortunately the owners are very unprofessional, they make the rules up as they go along, they charge unjustified fines that I believe would not stand up in a court of law, they are dispeciable people and should be ashamed of themselves as to the way they run this marina, I feel not only sorry for myself but for any new
comers that haven't a clue what they are letting themselves in for. People I've spoken to have tried to sell their boat and have had to deal with premier houseboats ( by the way this is the only way you can sell your boat , you cannot sell it privately as they will not allow it, and will put every obstacle in the way so this will be your only option which is to sell through this company PREMIER HOUSEBOATS WHICH THE SWANS RECEIVE A VERY HIGH COMMISSION FROM AS THEY ARE IN KAHOOTS WITH ONE ANOTHER) the guy that owns this premier houseboat is not above board and every single step of the sale you'll find will be very under hand. Please take my advise do not ENTER OR BUY A BOAT FROM THIS PLACE If you value your sanity, and your peaceful, happy life!!!!

This is yet another dig at the original residents that live here. Please stop the harassment that keeps being thrown at us because IT'S NOT OK.

to be fair the swann family have treated us fairly since we have been here and helped us due to ill health we are grateful for that some things may not be ideal for all people thats life the way things are u may wish to look at some of the residents rather than the owners

Well Chris, insulting people says more about you than the views you have, I am glad you are happy living under those conditions, most wouldn't, but you are in the vast minority, and it is surprising given your strong views yet you are happy to live in a place that inflicts illegal fines for trivial matters, let alone the also illegal electric charges , good day 😊

It is a shame that Sunken Captain and his crew feel this way! I also do not normally write on reviews, however, I have lived here for over 10 years and I am extremely happy. I used to live in a marina where there were no rules, the electric would go off regularly and speeding was an everyday occurrence (you took your life in your hands walking down the yard)! There are over four hundred people living in this environment and the management needs to be strong as there are people that do take the mickey.
And to Paul, what is the problem with being billed every 4 weeks! I went to the office and asked how many people get charged £10.00 a month for the amenity block. They said that it is only 10 people out of 200 live aboard boats and is for people that do not have their own facilities on their live aboard. The amenity block is meant for non-live aboard boats, live a boards put massive wear and tear on those facilities and that the amount that they pay for their moorings does not cover that cost.
I also asked about the parcels and they said that they used to take parcels but now with so much online shopping being delivered the office was receiving over 50 parcels a day, which they have a legal responsibility for, but also took up most of the office floor. So, now the couriers are sent direct to their boats, this works well for me.

Can not believe this place. Never been treated like it before anywhere else. You are billed every 4 weeks. Charged 10 pounds a month for showers. Amenities block?? Joke !! Washing machines not worked for over a year. Owners are greedy spiteful manipulating and they do everything to make money out of you but none of this is told to you until your boat is there !
Hope you dont need emergency services especially after they leave office. Takes a while for them to be able to get in. They will not even accept a small parcel for you. They turn it away.
Electric is double the price it should be and they dont give you a proper receipt for it. Someone mentioned jill swann as cruella. So true ! As for her husband he is a rude arrogant pig. Left here a while back and advise dont stay here.

Would have given a minus rating if there was an option)Its hell hole!!! Do not step into this marina- I have never met such evil before!!!! I don't usually bother writing reviews but this is worth a read and will save you so much grief: Its run by a man called Denis Swann, his wife Jill Swann and their 20 something son (I bet you, no one will give them a job if this business is shut down).They have lately developed expensive hobbies which are fulfilled at your expense.I have worked with some rich clients and you can easily tell the difference - these guys have not seen wealth in their life before!!!
Here are some highlights 1)For electrics they charge you £0.30 p/kw (ILLEGAL!!), local rate for that area is £0.16p/kw 2) if you get delivery or post , its sent back (depends on the owners wife's mood - someone please get rid of this woman!!!) 3) they will call you for silly reason such as speeding (you can't really speed in a boat yard- common sense) and charge you £15 for it. 4)The water rates in the county are set by the council, but these guys add their own rates (again illegal) and if you question any charges you are given 4 weeks to leave! none of the stupid fantasy rules were told to me until I got here (inspite of clearly asking via email before arriving). Based on the past reviews, i thought it was a great marina but i can assure you they are all false and posted by one of their own guys. Not a single person in the marina speaks well about them. CAN'T WAIT TO SEE THE BITCHES GO DOWN!!

All the above is true if not worse, real tyrants and ruin what could be a lovely place, the days for them are numbered

I totally agree I kept my boat in Hoo before it was bought by the swans nice marina until they bought it all the atmosphere is taken out of the place now you saying something to cruella swan your out on your ear they are total control freaks who one day will pick on the wrong person